Standard Warranty Policy

GGI Networks' number one priority is YOU - our customers. When our products ship to you, you receive the best! Packaged professionally, full diagnostics, and technical specifications, all right to your door in an easy, plug-n-play, excellent condition. To show our customers the quality and service we deliver, we provide our standard GGI One-Year Limited Warranty on all network products sold to our retail end-user customers only.

 

Our GGI One-Year Limited Warranty covers equipment functionality against being in a non-operational (broken) state, defective, or dead on arrival (DOA). It does not cover software, software licenses and transfers, software upgrades, or key codes. Items ordered incorrectly or by mistake are not considered: DOA or defective. Mistaken and incorrect orders are not covered under warranty. Our GGI One-Year Limited Warranty is not transferable and is for the original purchasing customer only. If any product is deemed defective, we will repair or replace the product at our discretion and determination.

 

The warranty period begins on the day of shipment. If the product(s) under warranty are claimed to be defective, the customer follows the warranty return policy described below.

Steps to Return DOA/Defective Equipment

RMA requests will be approved only if the product is still within the stated warranty period and must be received by GGI Networks within 15 calendar days from the date the RMA was issued. If it is not received within 15 calendar days from the date the RMA was issued, the customer will be charged the full price for both the defective product and the replacement product. If we receive the product after 15 calendar days, it will not be accepted by GGI Networks and will not be eligible for repair, replacement, or credit.

 

Call your account manager at (916) 415-9900 stating that you have a defective part. Your account manager will open an RMA and send you the appropriate forms to be completed. No products can be returned without completed forms and management authorization. Once these forms are returned, you may be contacted by a network technician in an attempt to resolve the problem remotely via phone or email. If payment of equipment has not been made based on agreed upon invoiced terms, the RMA will be held until such time as payment is made.

 

Upon receipt of a GGI Networks RMA number, ship the defective product to GGI Networks with a copy of your invoice, completed RMA form, and completed credit card authorization form (if you desire advance replacement). Unauthorized package(s) will be refused at the loading dock.

 

When the product is received at our testing facility and after the testing procedures are complete, GGI Networks will determine the validity of the RMA and what action will take place under the warranty such as repair, replacement, or credit towards the customer's account.

Shipping

When shipping defective products back to GGI Networks, customer assumes full responsibility for proper packaging (original packaging or equivalent packaging that meets our shipping standards), completion of required forms, and insurance on the package. Packages that are damaged or lost in transit are the responsibility of the customer. Charges to ship product back to GGI Networks will be the responsibility of the customer. Shipping back to the customer will be at the expense of GGI Networks.

Advance Replacement

In the event of an advance replacement of product, contact your account manager and provide a completed GGI Networks Credit Card Authorization Form, a completed RMA (Return Merchandise Authorization Form), and the replacement product will be shipped to you.
 

Under no circumstances shall GGI Networks be held liable for any damages or loss of profit. GGI Networks is not responsible for any of the costs associated or incurred by customer during installation of product or software, hardware/software compatibility issues, or problems arising from modification of hardware. The value associated with this GGI One-Year Limited Warranty does not exceed the original hardware purchase price.

 

Terms stated in the customer's purchase order or terms and conditions, etc. shall not supersede this warranty. This is GGI Networks GGI One-Year Limited Warranty terms and conditions of sale and set for the the final and complete agreement between the customer and GGI Networks.

Warranty Nullification

If GGI Networks deems the product to be mishandled, mistreated, improperly installed or configured, electrical stress,  packaged incorrectly, upgraded incorrectly, misapplied, misused, improperly installed, negligence, or defective due act of God or accident, or abuse in any way - the warranty is nullified. In addition, this warranty is nullified if any of the following tampering conditions have been found with our labels or seals (removed or broken), setup has been altered, changed, or upgraded (inclusive of modules and/or line cards and/or components).

 

If it is determined during the testing of defective returned equipment that hardware has been damaged due to any of the above reasons, customer will be subject to any and all repair charges. GGI Networks does not cover upgrades or compatibility with either previous or future releases of hardware or software.